Shop with total peace of mind
Not quite right, or changed your mind? No stress. Here's exactly how returns, refunds and our warranty work.
30-Day Returns
Changed your mind? Send it back within 30 days of delivery.
12-Month Warranty
Covered against manufacturing faults for a full year.
Real Human Help
Message us and a real person sorts it out.
Returns
Our 30-day return promise
You've got 30 days from the day your order arrives to request a return. To be eligible, items need to come back to us:
- Unused and in their original, resalable condition
- With all parts included — bottle, water bowl, treat bowl and lid
- In the original packaging, with any tags or inserts still attached
A few things we can't accept back for change of mind:
- Personalised or engraved bottles — because they're made just for you (this doesn't affect your rights if the item is faulty)
- Items marked "Final Sale" or "Non-Returnable"
- Gift cards
The process
How to start a return
- Email us. Send a note to info@furshi.com with your order number and the reason for your return.
- We'll reply. You'll get simple return instructions and the return address within 1–2 business days.
- Pop it in the post. Send the item back to us in its original packaging. For change-of-mind returns, return postage is at your cost.
- Get your refund. Once it arrives and passes a quick check, we'll refund you — usually within 5 business days.
Refunds
How refunds work
Approved refunds go back to your original payment method within about 5 business days of us receiving your return. Your bank or card provider may take a few extra days to show it on your statement.
- Change-of-mind returns are refunded for the price of the item; original and return shipping aren't refunded.
- If your item is faulty or arrived damaged, we cover it in full — including any shipping costs.
- Prefer a different colour? Just start a return and place a new order, and we'll help line the two up.
Warranty
Our 12-month warranty
Every Furshi bottle is covered by a 12-month warranty against manufacturing defects in materials and workmanship, starting from the date you receive it.
What's covered:
- Faults in the insulation, seals or threads that stop the bottle working as it should
- Lids or bowls that don't seal or fit correctly out of the box
What's not covered:
- Everyday wear and tear, scratches, dents or drops
- Damage from misuse, accidents, or putting the bottle in the dishwasher (we recommend hand washing)
- Normal fading of engraving or finish over time with heavy use
To make a claim, email info@furshi.com with your order number and a couple of photos of the issue. If it's a genuine fault, we'll repair, replace or refund it — your choice isn't limited by anything on this page.
Quick answers
Frequently asked
How long do refunds take?
Once your return reaches us and passes a quick check, we process the refund within about 5 business days. From there it can take a few more days to appear, depending on your bank or card provider.
Can I return an engraved bottle?
Because engraved bottles are personalised just for you, we can't accept them back for change of mind. If a personalised bottle arrives faulty or the engraving isn't what you ordered, we'll absolutely sort it out — just email us.
Who pays for return shipping?
For change-of-mind returns, return postage is at your cost. If your order arrived faulty or damaged, we cover the return shipping — no out-of-pocket cost to you.
My bottle arrived damaged. What should I do?
Email info@furshi.com within a few days of delivery with your order number and photos of the damage. We'll organise a replacement or refund straight away.
Can I swap for a different colour?
Of course. Start a return for the original bottle and place a new order for the colour you'd like. Message us and we'll help make the switch as smooth as possible.
Still need a hand?
Our team is happy to help with any return, refund or warranty question — real people, quick replies.
Email info@furshi.com